November 17, 2014

  • DO NOT SIGN UP FOR NEXT ISSUE!

    Here is what my boyfriend just posted to the Rogers Communications Facebook page. He is also contacting Go Public to make this complaint about Next Issue Canada.

    I am furiously angry at your Next Issue service! I signed up for a "free" trial. The service was SO AWFUL that I canceled online before my free trial was up. (The magazines were unreadable on my device, with only two zoom levels. Some magazines look like they were digitized by a 5 year old with a scanner.) As soon as I cancelled on my account, it locked me out of the website and my computer (running windows 8, the only machine that I owned that would work with it, which is another aspect that ) was immediately locked out of the service, despite the site promising to allow use of the service until the end of my billing cycle. Then I was billed for next issue twice on my Rogers account. When I phoned to complain, your Rogers rep said there is nothing they can do about it, I have to log into my account at next issue. He then transferred my to a next issue rep, despite telling me earlier that I had to do everything on line. (Which I told him I can't since I can't log into my account anymore.) The next issue rep, told me that my account was active and that he can cancel it now but kept saying he "can't issue a refund, because it is a monthly service". This is an UNACCEPTABLE EXCUSE. This Jay, person who spoke with a thick east Indian accent, also claimed that he had no supervisor and there was no one else who I can talk to. He kept saying "I can't issue a refund, because it is a monthly service.". He did say that had I had an email confirmation of my cancellation, maybe he can do something about it. Which means he won't do anything about it. I will be reporting this to EVERY MEDIA OUTLET I can find unless I get a refund. This is totally unacceptable.