Here is what my boyfriend just posted to the Rogers Communications Facebook page. He is also contacting Go Public to make this complaint about Next Issue Canada.

I am furiously angry at your Next Issue service! I signed up for a "free" trial. The service was SO AWFUL that I canceled online before my free trial was up. (The magazines were unreadable on my device, with only two zoom levels. Some magazines look like they were digitized by a 5 year old with a scanner.) As soon as I cancelled on my account, it locked me out of the website and my computer (running windows 8, the only machine that I owned that would work with it, which is another aspect that ) was immediately locked out of the service, despite the site promising to allow use of the service until the end of my billing cycle. Then I was billed for next issue twice on my Rogers account. When I phoned to complain, your Rogers rep said there is nothing they can do about it, I have to log into my account at next issue. He then transferred my to a next issue rep, despite telling me earlier that I had to do everything on line. (Which I told him I can't since I can't log into my account anymore.) The next issue rep, told me that my account was active and that he can cancel it now but kept saying he "can't issue a refund, because it is a monthly service". This is an UNACCEPTABLE EXCUSE. This Jay, person who spoke with a thick east Indian accent, also claimed that he had no supervisor and there was no one else who I can talk to. He kept saying "I can't issue a refund, because it is a monthly service.". He did say that had I had an email confirmation of my cancellation, maybe he can do something about it. Which means he won't do anything about it. I will be reporting this to EVERY MEDIA OUTLET I can find unless I get a refund. This is totally unacceptable.